Nou dit kreeg ik van de firma die het luikje maakt. had ik eerder geweten dat dit luikje zo gevoelig was .. dan was ik zeker voor de versie op stroom gegaan.. maar ja ze beloven zoveel.. Maar eens checken of de uitsparing in de deur nog aangepast kan worden.. dan ga ik op hun aanbod in.
Many thanks for your enquiry - I take it you have this model : https://nl.petsafe.net/collections/cat/products/microchip-cat-flaps ?
Unfortunately there is no way of connecting the flap to mains power, it operates on batteries only.
It is important to use alkaline , high quality , high output batteries such as Duracell Ultra Power or Energizer Max. Also important is that there is no movement about 2 m either side of the flap (e.g. leaves, bush, curtain etc.) as this would trigger the motion sensor (green light) and activates the batteries unneccessarily , thus contributing to batteries draining. Metal near the flap (e.g. in the door pane or spacerbars in double glazing) can also cause high battery usage. See installation instructions : https://intl.petsafe.net/media/downloads/408-113-19-3.pdf
It is also possible that the flap’s motion sensor is defective – this typically becomes evident in regular , random activation of the motion sensor even though there are neither triggers either side of the door, nor the cat is near. Can check for and remove any triggers and observe the flap from a ca 4 m distance and see if the green light comes on randomly ?
To fully register your warranty, I need:
- a delivery address
- the date of purchase and where you bought the item
- how much did you pay
- your consent regarding storing the data on our customer service data base
Please note due to the new data protection laws we will also need your consent to keep your address, telephone number and email address on file should we need to contact you or post you any product in the future. Please respond with ‘YES’ or ‘NO’
If you prefer a mains powered Flap you may consider the PetPorte Smartflap: https://nl.petsafe.net/collections/cat/products/microchip-petporte-sma…
We would be happy to upgrade you to the PetPorte with you paying the difference in price, however would like to know where the current flap is installed and what cutout was made to see if that could work for you.